So, it's been two weeks now and there has still been no response from the customer service desk.

XS.TO officially sucks. I wouldn't recommend using that service for image hosting.

Apparently, their entire database of images was completely wiped out, they're not backed up, and they're not providing any updates on the incident. It's like it never happened.

IMGUR.COM on the other hand has been really great. I contacted the owner of the site too (new feature request which he was very receptive to) and he responded almost immediately. Much faster, and more stable too. I'll have to put them to the test. :)

If you've noticed some missing images, it's because I've been using an image host called XS.TO. Apparently, they've lost all of the images I uploaded.

It's no big deal really, I can just find another image host.. but it didn't take very long for this to happen (it might just be a highly unstable service) and I'm investigating the issue from my end.

This is a good opportunity though to test out their Customer Service department and provide a good review of the service. :)

I've already initiated a support request, so I'll let you know how it goes. Their response and helpfulness will determine my future use of the service and my own recommendations to others.